Top 4 FAQs for Internet Access Brokers

Signing up for high-speed Internet can be as easy as calling an Internet access provider directly or working through a vendor called a master agent. If you’re able to evaluate the customer service, pricing, and technology of multiple providers and choose the best one yourself, you can call that provider directly.

If you want expert help in comparing the various providers' offerings without having to contact each one, a broker can do all the legwork for you.

Internet access brokers

As a middleman, an Internet access vendor will consult several Internet access providers to find the best combination of price and services for your needs. This service is conducted at no charge to you – instead, the Internet service provider pays the commissions.

Have your broker furnish you with three to five quotes from various providers. Reliable brokers should have no problem doing that for you. When reviewing recommendations, find out how long the broker has worked with each provider. If they have worked with the provider for a long time, you can be more assured of a reliable setup since the recommendations are driven by firsthand experience.

Definitely ask for a broker’s references before doing business with them. A reliable broker will provide you with this information and allow their previous work to speak for itself. Contact at least a couple of references and ask questions such as:

Were they readily available to answer any questions you had?

How quickly did they resolve problems?

Did they clearly detail everything written in the contract?

Did they try to sell you additional equipment that you didn’t need?

You can also gauge the level of service you’ll get from an Internet access provider by how much attention they pay you. If they follow up with you and ask good questions rather than simply throwing quotes out, it is a positive sign that they care about your satisfaction above their bottom line.

Brokers continue to work with you after the contract is signed. You should demand – and a broker should offer – an Internet access provider that provides 24/7 live person customer support.